Walk the First Thirty Seconds
Navigate the first thirty seconds of a customer arrival using cue-based decisions.
Arrival moment A customer enters carrying a broken part, scans the aisle signs, and approaches the desk. The customer needs both recognition and direction before they lose confidence. Greeting path Recognize -> read -> ask -> commit A strong first thirty seconds gives the customer proof of helpful intent and a usable next step. Question first Fast for the employee, uncertain for the customer. The customer moves from uncertainty to guided action. Every greeting should make the next step easier for the customer. 01 Recognize 02 Read cue 03 Commit path Step 1 The customer is within conversational range but…
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