Warmth/Competence Micro-Checklist
Use a quick checklist to diagnose and improve a greeting before or after a customer interaction.
SEEN What does SEEN check in a greeting? Warm but vague vs warm and useful Useful warmth makes the next step easier. Nobody greeted me when I came in. Customer names a missed recognition moment. Use this line You should have been acknowledged when you arrived. I am here with you now, and I will get the next step started. Defending how busy the team was. It repairs the missed acknowledgment and moves into ownership. What is the shortest competence signal? A clear next path. Customers do not need every detail first. They need to know what happens next. acronym…
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