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CUSTOMER-INTERVIEWING4 MIN READ

Sort Interview Question Types

Identify strong and weak interview prompt types before using them in a guide.

Sort each interview prompt by the kind of evidence it is likely to produce. Incident prompt Neutral probe Speculative prompt Leading prompt Tell me about the last time a draft disappeared What happened right after you noticed it was gone Would automatic recovery make you more likely to trust the tool Was the real issue that the save status was not visible enough Can you walk me through the moment you decided to restart What do you mean by stuck in that moment How often would you use a recovery center if we built one Did the missing confirmation message…

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