CUSTOMER-ONBOARDING5 MIN READ
Handle "We Are Too Busy"
Reframe a busy customer toward a smaller value-producing onboarding path.
Riley R Operations lead 1 Validate 2 Shrink 3 Prove Capacity objection 20 sec The moment Riley wants to pause onboarding. The first value moment is still possible with a narrow pilot. If momentum pauses before value, reactivation becomes much harder. 30d pause requested workflow needed The frame
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