Sort Responses by Effort Cost

Sort each response move by effort impact. Lowers customer effort Raises customer effort Depends on context Using the receipt already attached to the prior email Asking the customer to re-explain after a transfer Giving a direct reference number for a handoff Telling the customer to check back later for updates Requesting identity verification before account changes Opening an internal billing review inside the same case Sending three separate department email addresses Asking for a screenshot when the system has no event logs sort buckets score chips belonging feedback

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