Use the Assurance Line When You Do Not Know Yet
Recall lines that convey competence without pretending certainty.
What are the three assurance anchors when the answer is not final? Known, unknown, checking next. This shows method without pretending certainty. "Do you even know what is happening?" Use this line Here is what I know, what I do not know yet, and the source I am checking now. Saying "I think" repeatedly without a method. Method creates confidence when certainty is not available. Which uncertainty line is stronger? The strong line exposes the diagnostic path. What should you avoid when trying to sound competent? Invented certainty. A confident wrong answer destroys assurance faster than an honest bounded answer.…
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