Use active listening to clarify missing Incoterms and freight-cost responsibility without escalating tension.
Mia M Sales coordinator 1 Acknowledge 2 Clarify 3 Close loop The pressure 20 sec Scene Mia wants the entry handled like the last shipment. You see no Incoterm and a bundled freight amount. If you ask coldly, she may defend the packet. If you file blindly, the value and billing story may be wrong. missing term 2pm document cutoff cost questions
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