PORTS-TERMINALS-MANAGEMENT5 MIN READ
Turn a Customs Hold Into Root-Cause Learning
Use root cause analysis to discuss a customs documentation hold without blame.
Owen OW Customs broker lead 1 Define 2 Evidence 3 Control Documentation hold Noon escalation The dispute Eighteen import containers are on customs hold. Broker, terminal, and consignee each have a different story. If the conversation stays in blame mode, the same defect returns next vessel call. 18 containers held handoff systems RCA
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