Is This Platform Work Clear, Complicated, or Complex?
Classify platform work by uncertainty so the team chooses the right delivery mode.
Ambiguous request The request says: 'Standardize data access.' The business risk is real, but the path is unclear. Classifying uncertainty first prevents premature standards and endless discovery. Cynefin in platform work Match the method to the domain Clear work needs best practice. Complicated work needs expert diagnosis. Complex work needs safe-to-fail probes. Default Write a standard for everything. Less over-standardization and less analysis theater. Do not choose a platform delivery mode until you understand the uncertainty type. 01 Classify 02 Choose mode 03 Fresh case Data request Three product teams need data access, but their compliance boundaries and query patterns…
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