Walk A Damage Intake Triage
Apply FMEA logic to prioritize damage intake actions by severity, occurrence, and detection.
risk-triad decision-trail hold-release-comparison Damage triage An SUV is due out in 20 minutes with three intake issues: windshield chip, wheel scuff, and incomplete pickup photos. The wrong sequence can create a safety issue or a dispute the branch cannot prove. FMEA lens Severity, occurrence, detection Use FMEA as a fast risk lens: what failure mode exists, what effect could reach the customer, and how likely are we to detect or prove it before release? React Photograph the easiest damage first. The highest-risk defect is handled before the most visible defect. Damage triage starts with customer effect and proof quality, not…
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