Compute the Rate Before the Story
Convert a count movement into a rate and interpret the result without losing workload impact.
before-after stat-tile-trio worked-equation Onboarding defects rose from 18 to 31 after a new intake form launched. Submissions rose from 400 to 900 in the same period. Count -> denominator -> rate -> two-part interpretation The common shortcut is to report the 72% count increase as a quality regression, even though the opportunity pool more than doubled. Numerator Defects moved from 18 to 31. This is the workload signal. More defects still means more customer fixes and more team effort. Denominator Submissions moved from 400 to 900. The opportunity changed. Without this denominator, the count cannot tell you whether the process…
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