Convert a vague stakeholder request into a goal, decision question, and metric contract.
decision-ladder stage-strip score-chips Metric pressure The VP wants a health score by tomorrow, but health could mean renewal risk, expansion readiness, adoption maturity, or support urgency. If Omar skips the contract, every stakeholder can later redefine the score when it disagrees with their account story. GQM path Goal -> Question -> Metric -> Action A metric contract is short enough for Slack and strong enough to protect the analysis. Build score Fast, but ambiguous. The score becomes a decision aid, not a debate object. Do not calculate a metric until its decision use is explicit. 01 Goal 02 Question 03
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