Build a Label Rule From Examples
Construct a label guideline rule that annotators can apply consistently.
Write a first-pass rule for the label urgent_request from raw support tickets. Use examples to define observable input evidence, then write the output rule and a contrast case. The common shortcut is describing the vibe of examples, such as upset or angry, instead of the evidence that should trigger the label. Before Urgent_request: customer needs help quickly or sounds upset. After Urgent_request: label when the customer states a deadline within 72 hours, loss of access to a paid workflow, or an explicit business-blocking consequence. Exclude general frustration without time pressure or blocked access. Supplier Name who supplied the need: model…
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