DE-ESCALATION5 MIN READ
Dialogue With a Flooded Teammate
Use active listening and empathy before moving to options.
Nico N Backend engineer 1 Reflect 2 Ground 3 Influence Nico is flooded before an incident review. You need him steady enough to participate without absorbing false blame. 12m until review Active listening before influence Listen for feeling and issue before proposing behavior change. Rapport is the bridge to options. I am done being blamed for systems I do not own. What do you say?
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