DE-ESCALATION5 MIN READ
Dialogue With a Peer Who Feels Undercut
Use impact inquiry to repair a peer relationship after an unintended slight.
Amina A Peer director 1 Receive 2 Impact 3 Repair Amina says you undercut her team in roadmap review. The next two quarters require trust between both groups. SBI repair Find the phrase, understand impact, then state intent and repair. Intent is useful after impact is heard. You made it sound like my team missed the entire quarter. What do you say? When you said delivery risk sat with Design. The relationship is still tense, so your next line needs to keep repair moving without reopening defense. Next?
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