Sort the factory-floor signals
Classify escalation cues by the crisis-cycle response they call for on a noisy factory floor.
A factory supervisor must respond to Rafa without shaming him or missing a safety risk. Sort the cues into the response bucket they call for. Supportive listening: anxiety Directive choices: defensive Safety intervention: risk Pacing near the line and repeating that the numbers are impossible. supportive-listening Anxiety cue. Supportive listening reduces fear and helps Rafa move from looping worry to a specific fact. Demanding the inspector be removed before he speaks again. directive-choices Defensive cue. The supervisor should set a respectful boundary and offer choices, not debate the demand or ignore it. Reaching toward the lockout panel while shouting. safety-escalation…
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