Body Language Do/Do Not Cards
Recall body-position choices that reduce threat during in-person escalation.
Stance Square up or angle out? Angle reduces threat while keeping you engaged. Doorway Stand in the doorway so they cannot leave. The person is defensive but not creating immediate physical danger. Blocking the exit can turn defensiveness into risk behavior. Use this instead Stand to the side of the doorway, keep the path visible, and use a verbal boundary if needed. A visible exit lowers the feeling of being trapped. Hands What should your hands communicate? Visible, relaxed, and not pointing. Hands can signal accusation or readiness to grab. Keep them boring. Support staff Bring three staff close so…
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