Build Your Next De-escalation Plan
Create a specific de-escalation action plan with a trigger, words, and follow-up window.
Use one specific in-person de-escalation move in the next 2-3 days. A real counter, hallway, waiting room, classroom, clinic, office, or service-desk moment where another person may become anxious, defensive, or upset. When I notice [specific cue: repeated complaint, raised voice, pacing, blocked doorway, suspicious claim, or recovery quiet], I will [body move: angle, distance, visible hands, clear path] and say: "[reflection or limit in one sentence]." Then I will ask for [one observable next behavior or shared fact check]. In 2 days, check whether you noticed the cue, used the body move, said the line, and whether the person…
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