Choose the LEAP Line
Use LEAP to respond to a suspicious statement without arguing about reality.
Andre says the office is changing his file. Pick the line for the blank bubble that uses LEAP without agreeing to the accusation. Andre opens with suspicion at a crowded counter. You people keep changing my file so I miss my appointment. fromTop Your response decides whether the facts can be checked. fromBottom It feels like the record keeps moving and you are worried it will cost you the appointment. I can open the appointment history with you. This is LEAP in one line: it hears the experience, empathizes with the cost, and partners on a factual next step without…
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