Recall practical lines for listening, limits, choices, and recovery.
First line What is the safest first sentence when someone says, "No one here listens"? It sounds like you have had to repeat this and still do not feel heard. Reflecting the experience lowers the need to repeat it louder. Observable request You need to calm down before I help. The person is waving papers near the counter. Calm down asks for an internal state and invites a tone argument. Use this instead I can help with the papers, and I need them on the counter so we can read them together. It names the help and asks for one…
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