Identify the staff behavior that can reignite escalation during recovery.
The person has sat down after 12 minutes of pacing and shouting. Find the move most likely to restart the crisis cycle. Supervisor standing over Caleb and lecturing with a clipboard during recovery Correct. In recovery, public lecturing can reignite shame and defensiveness before the person has regained control. Caleb sitting on the hallway bench with eyes down Sitting and looking down are recovery cues. They call for space and a later debrief, not immediate correction. A cup of water on a nearby side table A quiet comfort item can support regulation. It is not the risky move here. Second…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in