DE-ESCALATION-IN-PERSON5 MIN READ
The Verbal Loop in 90 Seconds
Apply the verbal de-escalation loop of listening, validating, and requesting a concrete next step.
A simple loop for repeated agitation: listen, validate, request, repeat. The verbal loop Listen let the concern land hear the whole sentence Validate agree with the emotion or goal not necessarily the facts Request one observable next behavior stand here, lower item, step aside Repeat same calm structure do not improvise a lecture Engage Connect Move Stabilize
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