Use a brief empathy-plus-boundary response when urgency and crowding collide.
Surgical floor, 9:36 p.m. A call light has been on for 7 minutes. Mina points over the counter: "Somebody better get in here now." Which response fits the moment? You are worried your father is being missed. I am going to check his room now; please step back from the counter so I can get through. Strong. It uses LEAP-style empathy, visible action, and a concrete CPI-style limit tied to movement and safety. You need to lower your voice because everyone here is doing the best they can. Plausible, but it leads with tone correction. That often escalates because the…
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