DE-ESCALATION-IN-PERSON5 MIN READ
Your First Thirty Seconds
Describe the first 30 seconds of a low-threat de-escalation response.
The first 30 seconds are body, pace, and bridge. Body Use an angle, visible hands, and a clear route. This communicates that the conversation is not a trap. Pace Slow your rate and shorten your sentences. Fast explanations can sound like dismissal when the person is activated. Bridge Name the concern and offer one concrete next step. The bridge is not the solution; it is the path to enough cooperation to find the solution.
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