Close the Intent-Impact Gap

SBI reduces defensiveness by removing mind-reading. Situation Anchor time and place so the conversation is not about someone's character. Behavior Name only what a camera would capture. Labels like rude, careless, or dramatic escalate because they force identity defense. Impact plus intent Share the effect, then ask what they intended. That final question turns correction into repair.

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in