The project-room crisis-cycle heat map
Use a crisis-cycle diagram to match escalation intensity with the correct response stance.
Use this crisis-cycle heat map to choose the response stance for a project room that is escalating. Crisis-cycle response intensity Anxiety signal repeating worry, scanning for reassurance Supportive listen Defensive signal absolutes, challenges, refusal language Directive choices Risk behavior unsafe action, threat, or loss of control Safety first Lingering tension quiet drop after the peak, shame, fatigue Therapeutic rapport LEAP listen and empathize fit early heat. Directive choices restore structure. Safety outranks persuasion at peak risk. Rapport repair belongs after the drop.
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