Quick Cards: First 90 Seconds

What is the first job in the opening 90 seconds? Show accurate understanding before offering solutions. Active listening lowers threat and creates room for influence. They say: "This is ridiculous." A stakeholder opens with global frustration. Do not say "calm down" or immediately explain policy. Your line Something about this feels unreasonable from your side. What part is most urgent to fix first? It reflects the emotion and narrows toward action. Which line de-escalates faster? Understanding first usually earns more cooperation unless safety is at risk. LAR What does LAR remind you to do?

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