DE-ESCALATION5 MIN READ
The Executive Interruption
Intervene by naming shared purpose and interests, not taking sides.
Two VPs are talking over each other in QBR prep. Sales says Product is sandbagging commitments; Product says Sales is selling fiction. The CEO looks at you and says, "Can we get useful in the next 90 seconds?" The decision is to lower threat first, preserve accountability, and create one concrete next step.
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