Spot the ward-round accelerant
Identify the environmental cue most likely to escalate a defensive person before starting verbal repair.
Jonah wants an update about his mother during a crowded handoff. Find the visual cue most likely to escalate Jonah before the clinician even speaks. The clinician is standing between Jonah and the open corridor. Correct. Blocking the path can make a defensive person feel trapped. Verbal de-escalation starts with safety and space so LEAP can land. The tablet is raised near the medication chart at the counter. Relevant but weaker. Privacy and attention matter, yet the tablet is not the fastest threat cue. The crisis-cycle risk is the blocked path. The charge nurse has folded arms while watching the…
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