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DEAL-DESK-MANAGEMENT5 MIN READ

Build the Approval Packet

Structure a deal exception packet with situation, background, assessment, and recommendation.

The approval packet contains artifacts but does not state the decision, analysis, or exact package. SBAR approval packet: Situation, Background, Assessment, Recommendation. The common trap is assuming more evidence means more clarity. A packet can contain every screenshot and still fail if it does not tell the approver what decision is needed and why the recommendation is sound. Situation Decision needed by 5 p.m.: approve or reject a 22 percent discount on a $420K renewal. The first line gives the approver value, exception, and deadline. Background Customer is renewing two modules; competitor quote excludes analytics; buyer's cap applies to year…

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