Decide How Deep A Near-Miss Postmortem Should Go

Lucky escape Customer harm was tiny, but the path to major harm was real and only narrowly avoided. The emotional release after a near miss is exactly what makes the system forgettable if nobody captures the learning. The framework Proportional learning, not all-or-nothing learning Blameless culture treats near misses as signals. The form can be lighter than a major outage review, but the analysis still needs evidence, contributing factors, and actions. Common trap No customer pain means no structured learning. The team learns in proportion to risk instead of in proportion to embarrassment. Potential harm should influence review depth, not…

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