Decide When Training Is Not the Fix

The HR moment Operations asks L&D for communication training after three payroll handoff errors. The same team has already attended two workshops this year. A weak first move skips fairness or loses evidence. SBI feedback model (Center for Creative Leadership) Use the framework to sequence the decision, not as a slogan. Evidence before irreversible action. Stabilize First move What should HR do first? Diagnose Evidence What question improves the decision? HR discovered the payroll template had two conflicting cutoff dates. The fix was one owner, one cutoff date, and a 30-day error metric, not another class. Act Next step Now…

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