Decision Walk: From Hunch To Escalation
Navigate an escalating floor event using service, observation, disengagement, and reporting.
15-second shifts A customer places two compact appliances into a reusable bag, leaves the main aisle, and moves toward a low-traffic exit. Your job is to reduce opportunity while the situation is low-risk, then switch to safety and reporting if it escalates. Decision ladder Service -> Observe -> Support -> Disengage -> Report Each step earns its place from the facts. You do not start with accusation, and you do not stay in recovery mode when risk rises. React Shout, chase, or accuse from a hunch. A safer floor and a report that can be used. Use the least forceful…
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