Apply bottleneck thinking to improve attendee registration and arrival flow.
Arrival pressure The line is long, but the desk is not the real diagnosis. Guests experience the bottleneck as the whole event. Theory of Constraints for registration Find the step limiting throughput, then redesign the flow around that constraint. A faster non-bottleneck does not make the line faster. Where do you look first when the line forms? You discover walk-in exceptions take four minutes each. What do you change? Now you try: sponsor guests arrive without QR codes. What is the best flow change? Design for the constraint Registration gets calmer when complex cases are identified early and moved out…
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