Sequence the right moves when effort comments keep repeating across customers.
Repeat burden Customers keep saying they have to repeat themselves across teams. The pattern suggests process drag, not isolated rudeness. Effort diagnosis Pattern -> Burden point -> Workflow fix Confirm the pattern, locate where the burden gets added, then fix the step that forces customers to do extra work. Coach tone first Makes pain sound nicer The customer has less work to do next time. The cleanest effort win is usually the removal of a redundant step, handoff, or explanation. 01 Pattern 02 Locate 03 Now you try Confirm the pattern Step 1
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