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DECISION-MAKING5 MIN READ

Explain a RICE no to a stakeholder

Use RICE assumptions to explain why a request is not the current priority.

Customer Success Leader They want a health-score dashboard added this sprint. RICE places it below onboarding activation work. I do not understand why this dashboard is below onboarding. Churn is expensive. You I agree churn is expensive. The reason it is not this sprint is confidence and effort: we have two anecdotes, and the first build is three engineering weeks. Good. You validate the goal, then name the decisive assumptions. So what would change the priority? If we find three more churn cases with the same missing signal, confidence changes. Then we can compare it fairly against activation in the…

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