Design a two-way door pilot in three steps

Build a reversible pilot Shrink the door Choose the smallest population that can teach you something real: 10% of traffic, one customer segment, one team, or two weeks of internal use. Good pilots reduce blast radius without making the evidence meaningless. Pick the deciding metric Choose one primary metric tied to the reason for trying the idea. Avoid vanity metrics that cannot decide keep, change, or stop. The metric should settle the decision, not decorate the report. Write rollback first Define the condition that ends or changes the pilot before results arrive. Example: stop if customer satisfaction drops more than…

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