DISPUTE-RESOLUTION6 MIN READ
De-escalate a Public Challenge
Respond to a public challenge by separating person from problem and moving to interests.
Cole C Support lead 1 Acknowledge 2 Clarify 3 Process The public challenge 20 sec Scene Cole challenges your roadmap call in front of the staff team: 'This ignores everything Support told you.' The room is learning whether disagreement is safe and useful here. The formula 90 sec Person-problem separation Acknowledge -> Interest -> Process
Read the full lesson
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in