Choose a delegation level that fits a capable employee and a high-risk customer escalation.
Nia can lead the work, but the final exception decision carries unusual risk. What is the strongest delegation move? Level 5 Advise: Nia leads fact-finding and recommends; the manager decides discounts and legal concessions. Strongest. It matches Nia's partial readiness, gives meaningful ownership, and protects high-risk authority. Level 7 Delegate: Nia decides the full recovery package because trust requires full control. Too much authority for the task risk and readiness evidence. Trust does not remove the need for guardrails. Level 1 Tell: the manager handles the escalation and Nia watches quietly. Too little ownership. It protects risk but wastes a…
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