Respond to premature escalation in a way that preserves the agreed delegation level.
The escalation Ari asks his manager to pick a direction on the support playbook refresh, even though the brief set Level 5 Advise. The manager's response will either coach judgment or take the decision back. Decision walk Clarify the question before answering it Use the brief to decide whether to coach, decide, or reset the level. Bad shortcut Give the answer because it is faster. Ownership stays where it belongs. Support the thinking process unless the brief says the decision is yours. 01 Locate 02 Coach 03 Reset Locate authority First response
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