Acknowledge the Hit Before the Plan

Chris has just said, "I moved my family for this job eight months ago." Pick Nadia's next line. Chris names the personal impact. I moved my family for this job eight months ago. fromBottom Nadia's response fromTop That makes this hit even harder. You made a major life move for us, and I am sorry this is the news I have to give you. This respects the effort and names the impact without pretending the decision can be softened away. It fits the empathy step before strategy. I completely understand, and I promise we will make this right for you.…

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