Do Not Make Them Comfort You
Keep speaker guilt from shifting emotional labor onto the receiver of bad news.
Principle: regulate yourself before the conversation so the receiver does not have to. The messenger has an identity quake too Delivering bad news can threaten your self-image as fair, kind, competent, or loyal. If you do not notice that identity layer, it can leak into the conversation as over-apology, long justification, or a bid for reassurance. The receiver's impact comes first The person receiving the news is doing the harder emotional work in the moment. Keep your line focused on their impact, not your distress. You can be warm without centering yourself. A clean sentence pattern Use: decision, receiver impact,…
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