NURSE Lines Pocket Deck

NURSE What are the five NURSE empathy moves? Recall the structure before you need a line. Empathy map They say: "I cannot believe this is happening after all that work." A project cancellation lands after a team has worked weekends. Respecting line You put a huge amount into this, and I can see why this feels like a real blow. Do not rush to "at least we learned a lot." That reframes before the impact has been acknowledged. Respecting effort answers the identity hit: the work mattered even though the decision is no. Which line is empathy, and which line…

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