Sort the Moment Before You Speak

Sort each cue into the right part of a bad-news conversation. Say now Ask first Follow up later The one-sentence headline of the bad news What the sponsor has already heard from the team A brief empathy response to the first reaction The detailed root-cause breakdown The concrete support available after the news The longer follow-up meeting for decisions Sequencing the conversation You separated disclosure from discovery and follow-up. Ask what they know, say the headline, respond to emotion, then plan.

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