Explain the functional order of perception, headline, empathy, and strategy in a bad-news conversation.
A launch delay has to be delivered clearly and humanely. Bad-News Load Path Set and ask Private room plus perception check stabilizes context Headline One sentence of reality carries the fact Pause and empathy NURSE response to first emotion carries the impact Strategy Options, ownership, next timing returns agency Reality must be explicit. Emotion needs a response before logistics. Strategy comes after the person has the headline. Which move is weakest because it asks strategy to carry the headline?
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