Design a Safe-to-Fail Probe

The premortem note for customer trust backlash is real but too vague to manage. Convert note -> failure mode -> cause -> signal -> treatment The common trap is to leave customer trust backlash as a label. A label creates concern but does not say what failure would look like, why it would happen, how the team would see it early, or who changes the plan. Failure mode Rewrite the concern as an observable failure. Observable language lets the team know whether the risk is happening. Cause Name the plausible mechanism that could create the failure. The cause points to…

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