DESIGN-THINKING5 MIN READ
Pick the Prototype Fidelity
Match prototype fidelity to the learning question and risk level.
Luis needs to learn how agents judge incomplete claim evidence. Which prototype should he use first? A role-play with printed claim packets and a facilitator acting as the customer A polished clickable intake flow with all visual states represented A production-like stub connected to a temporary claims database A slide presentation describing the proposed intake experience The role-play creates the behavior that matters: agents handling messy evidence and deciding what to ask next. storyboard role-play clickable stubbed build Fidelity follows the question.
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