Diagnose No-Shows With PDCA
Use Five Whys and PDCA to reduce student no-shows without blaming families.
The tutor wants fewer no-shows, but the first diagnosis must treat missed lessons as a system signal, not just a family flaw. Use Five Whys to find the likely friction, then run one PDCA test before changing every policy. The common trap is policy whiplash: after one frustrating week, the tutor adds harsher fees, longer reminder messages, and manual follow-ups all at once, so nobody knows which change helped or hurt. Problem statement Write the observable issue: “Three no-shows in four weeks, two after reschedules.” A neutral statement keeps diagnosis out of blame. Five Whys Ask why the miss occurred…
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