SOLUTIONS-ENGINEERING5 MIN READ
Reframe a Feature Request
Use dialogue to reframe a feature request into a job, pain, and success condition.
Rita R Director of Support Operations S Situation P Pain O Outcome Live discovery 20 sec The request Rita says: We need custom alerts. Our current system does not give us enough flexibility. The request is valid, but the SE still needs the job behind it. 1 feature request 4h hidden SLA breach window
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