Dialogue: Repair Feedback After a Messy Review
Use SBI in a relationship-sensitive follow-up.
Eli Engineering manager E 1 Open 2 Probe 3 Close Live dialogue Eli says, "I heard you were unhappy with how I handled the incident review." Your next sentence determines whether they share more truth or start performing. SBI Feedback Model SBI reduces defensiveness by stripping feedback down to three concrete parts: Situation, Behavior, Impact. Situation anchors time and place. Behavior names what was observable. Impact explains why it mattered. The model prevents three common spirals: vague timing, motive prosecution, and character labels. It gives the other person a fair object to discuss and a clear reason to change. Reflex…
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